Refund policy

Returns for direct-store orders

Request a return within 30 days after delivery by emailing hello@supplycentralglobal.com with your order number, the item and the reason for return. An approved Return Merchandise Authorization (RMA) and return instructions are required before you ship anything back.

Who pays return shipping?

For a change of mind, an unwanted item, or a product ordered in error, the customer pays return shipping. Use a tracked service and suitable protective packaging. If we offer a return label, we will confirm its cost before deducting it from the refund. Original outbound shipping charges are not refundable for change-of-mind returns.

For a verified defective item, transit damage, or an incorrect item supplied by us, Supply Central pays reasonable standard return shipping. Contact us first so we can provide an approved label or agree reimbursement. No restocking fee applies to these verified issues. Report issues promptly and keep the product and packaging while we review the claim.

Condition and restocking fees

Complete, unused products returned in their original packaging within the return window have no restocking fee. If we accept a return with missing packaging or accessories, signs of use, or a condition that reduces its resale value, a restocking fee of up to 20% may apply. We will explain any proposed deduction after inspection. Returns with unrelated damage, altered serial numbers or substantial missing contents may be declined.

Exceptions

Special-order, customized and final-sale products are excluded only when that condition was disclosed before purchase. Opened or unsealed beauty products cannot be returned for change of mind for hygiene reasons; defective, damaged or incorrect-item claims remain eligible for review. Digital licences and activated software are not returnable unless required by applicable law.

Preparing your return

Return the complete product with accessories, manuals and included gifts. Remove personal information, passwords and linked accounts from devices. Do not ship to our mailing address or directly to a manufacturer unless the return instructions specify that address.

Refunds and exchanges

After receipt and inspection, we will notify you of the result. Approved refunds are normally issued to the original payment method within 5 business days; your bank or payment provider may need additional processing time. We do not automatically deduct the original shipping cost when a return is due to a verified fault or our fulfillment error. Exchange availability is confirmed individually.

Marketplace and business orders

For Amazon, Walmart or TikTok Shop purchases, request a return through the marketplace where you ordered. For business quotes, any product-specific return conditions must be disclosed in the quote before acceptance. Manufacturer warranties apply under their own terms; our team can help identify the correct service route.

This policy does not limit any rights that cannot lawfully be excluded.